2nd Line Support Technician - Reach2 Academy Trust

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Reach2 Logo.jpg
West Midlands, UK
311 Yardley Green Road Birmingham England B9 5QA GB

Post: 2nd Line Support Technician

Employer: Reach2 Academy Trust

Salary: circa £25,000 (negotiable dependent on experience and qualifications)

Fixed Term: 12 months’ duration (with potential to extend beyond this timescale)

Location: West Midlands

Closing date: Wednesday, 22nd August 2018 by noon

 

The Trust has academies based all across England and includes schools at various stages of development, from those requiring significant improvement through to existing outstanding schools. As a Trust we are clear about the importance of achieving long term sustainability for our schools. Our vision is to enable individual academies to flourish with real autonomy, whilst also ensuring a strong ethos of support and collaboration across our schools.

We are presented with a rare opportunity to make a real difference to the lives and life chances of so many primary school children – many of whom haven’t previously received the educational opportunities they deserve.

In order to deliver our vision, we need exceptional staff across the organisation, and we believe that the quality of our staff sets us apart.

REAch2 Academy Trust is seeking an exceptional 2nd Line Support Technician to join the Trust in our growing organization and work with our academies.

Based within the West Midlands Region the role will provide effective second line IT support to our academies, where necessary attending sites visits to deal with issues, rectify any IT problems and install hardware and software as necessary, and escalating matters where appropriate.

 

The role will provide high quality and effective support including, but not restricted to the key areas as follows:

  • Management of Windows Server 2016 & Office 365
  • Knowledge of Microsoft Azure, SCCM & Virtualised Networks
  • Able to visit sites mainly West Midlands and further afield as necessary
  • Provide assistance, support and training to 1st line support (in development)
  • Able to engage with end users in schools and central team staff
  • Identify, troubleshoot and resolve IT issues
  • Installation & configuration of various end user devices & software packages.
  • Providing 1st and 2nd line IT support
  • Escalating issues to 3rd line/development where required
  • Undertaking small/medium internal IT projects as and when required

Being able to act with discretion and confidentiality is a pre-requisite along with being highly organised and with meticulous attention to detail, whilst also working within tight deadlines is essential.

Those we recruit are able to demonstrate that they share our values, are highly motivated to work with colleagues within and beyond their role to continuously develop their skills and pursue professional excellence, and are committed to providing the highest standards of teaching and support for all children. If that is you then we would be delighted to receive your application.

We offer a competitive salary plus pension, 28 days holiday, great career progression and development opportunities in this role.

 

Application Process:       Please send all completed application forms to Email:  Recruitment@reach2.org

Closing date: Wednesday, 22nd  August 2018 by noon

Interviews & Assessment: Date and location to be confirmed.

 

Application Documents:

REAch2-STANDARD-APPLICATION-FORM

JD – Second Line IT Technician

REAch2 Equal Opportunities Monitoring Form

Salary
circa £25,000 (negotiable dependent on experience and qualifications)
Closing date for applications
August 22, 2018
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