Cluster IT Support Technician - REAch2 Academy Trust

Vacancy Position

Cluster IT Support Technician - REAch2 Academy Trust


East Anglia / Essex


£19,554 – £21,589

Start Date

About The Role

Post: Cluster ICT Support Technician (2 Posts)

Salary: £19,554 – £21,589 FTE (1st Line – dependent on qualifications and experience) (£17,817 – £19,671 approx pro rata for Term Time plus 2 weeks)

Location: Colchester/ Ipswich Area & Romford, Essex Area


About the Role

Responsible to the Head of IT, REAch2 Academy Trust is seeking to recruit two exceptional Cluster IT Support Technicians to join the Trust in our growing organisation. One post to be based in one of our academy’s in Romford, Essex and second post to be based in an academy in either Colchester/Clacton, Ipswich area, however both roles will require regular site visits to REAch2 Schools locally and further afield as necessary.


About the Trust

The Trust has academies based all across England and includes schools at various stages of development, from those requiring significant improvement through to existing outstanding schools. As a Trust we are clear about the importance of achieving long term sustainability for our schools. Our vision is to enable individual academies to flourish with real autonomy, whilst also ensuring a strong ethos of support and collaboration across our schools.

We are presented with a rare opportunity to make a real difference to the lives and life chances of so many primary school children – many of whom haven’t previously received the educational opportunities they deserve.

In order to deliver our vision, we need exceptional staff across the organisation, and we believe that the quality of our staff sets us apart.

Based within the academy clusters the roles will provide effective IT support to our academies within the cluster, attending sites to rectify any IT problems and install hardware and software as necessary, and escalating matters where appropriate.

As ICT Support Technician, the role will provide high quality and effective support including, but not restricted to the key areas as follows:

  • Management of Windows Server 2016 & Office 365
  • Knowledge of Microsoft Azure, SCCM & Virtualised Networks
  • Able to visit sites academies locally and further afield as necessary
  • Provide assistance, support and training to 1st line support (in development)
  • Able to engage with end users in schools and central team staff
  • Identify, troubleshoot and resolve IT issues
  • Installation & configuration of various end user devices & software package.
  • Providing IT support with the cluster.
  • Escalating issues to 3rd line/development where require.
  • Undertaking small/medium internal IT projects as and when required

Being able to act with discretion and confidentiality is a pre-requisite along with being highly organised and with meticulous attention to detail, whilst also working within tight deadlines is essential.

Those we recruit are able to demonstrate that they share our values, are highly motivated to work with colleagues within and beyond their role to continuously develop their skills and pursue professional excellence, and are committed to providing the highest standards of teaching and support for all children. If that is you then we would be delighted to receive your application.

We offer a competitive salary plus pension, 28 days’ annual leave plus bank holidays, great career progression and development opportunities in this role.

Application Process: Please send all completed application forms to Email:

Closing date: Friday 7th February 2020 by noon

Interviews & Assessment: To be Confirmed

Equal Opps Form


Application Email
School Location
Colchester / Ipswich Area & Romford, Essex Area